We asked you back in February to give us your feedback on the GHA programme. As part of the programme’s evaluation we wanted to know what we have been doing right and where we could do better or differently, from the point of view of you, our users. Through an online survey, we asked you a range of questions regarding your use of GHA resources, whether GHA sufficiently meets needs, sources you turn to beyond GHA and putting this in context through questions about your background. We were pleased to receive 54 completed surveys from individuals across the professional spectrum (with NGOs being the most highly represented) and receive feedback which gives us at GHA real food for thought.
By way of a snapshot of the findings, it was extremely interesting for us to learn that our users are located across the globe, including a number of African countries and the Middle East, although the large majority are based in the UK or the USA. By way of cross-reference, a view of our web analytics shows us that between 1st January – 31st March 2011 the GHA website received 29,899 visitors from 176 countries or territories. 6,893 of these visits were from the USA and 5,173 from the UK, however our top 20 country visitors have also regularly included India, Brazil and Pakistan for instance, showing that individuals in recipient and non-DAC donor countries are amongst our users. We were encouraged to hear that the majority of respondents consider our resources to be useful or very useful (for instance, over 50% of respondents described the GHA Report as very useful); where this was not the case the products in question were more often than not yet to be used, which raised the question of whether we need to do more to promote particular resources. In terms of the popularity of our various work streams, it emerged that Global Trends attracts the lion’s share of users, with Financing Mechanisms following next in line, while Domestic Response and Conflict and the Military drew fewer respondents.
To consolidate the feedback collected, telephone interviews were conducted with 15 users, out of which came particularly positive comments regarding the GHA website and the annual GHA Report. Questions were also raised about the benefit or otherwise of adopting a ‘no spin’ approach for the programme, just one example of the many thinking points which were raised through this exercise.
For a comprehensive look through the findings of this survey please see the full report. Thank you again for your input – we exist to provide the best service possible for all of our users, from the expert practitioner through to the tax payer and beneficiary, and we want to work with you to get the very best results.