Beneficiary feedback provides an opportunity for the beneficiaries to have a say about the services, projects and initiatives provided to them. Such feedback is a channel connecting beneficiaries and donors, which allows donor agencies to ensure that the needs of their beneficiaries are being met.
Development Initiatives undertook research to assess the application of the beneficiary feedback mechanisms used by nine donor agencies involved in the delivery of aid assistance in Kenya and Uganda. We identified the challenges they faced and noted the key lessons for future application. This report seeks to provide donors with the key evidence and lessons to inform their future use and application of beneficiary feedback mechanisms in development assistance.
Homepage image credit: © Crown copyright 2015, Beneficiary Feedback in Evaluation, DFID, February 2015