Our work on beneficiary feedback has been set up to better understand how donors use feedback from citizens in their programming and policymaking to improve the transparency of their aid and improve accountability to the beneficiaries. This year we are working to establish a baseline to better understand the community feedback mechanisms used by donors in Uganda and Kenya as well as other East African countries. The objectives of this work are to:
- determine the number of donors that collect and use community feedback in the design and review of programmes when allocating resources in the East African region;
- better understand how they prioritise beneficiary feedback within their work;
- review the systems used by donors to collect and use beneficiary feedback at all levels within the donor organisation to ensure integration of the feedback in the design and delivery of policy and programmes;
- assess if this has led to better donor use of information in their programme design and delivery and improved transparency of aid and accountability amongst donors to beneficiaries.
The initial work completed so far documents the development of a baseline to better understand how donors in Uganda are collecting and using feedback and how they currently prioritise it. Also, we were keen to establish if there was an appetite to improve practice in this area if the opportunities were provided.